Capacity is a support automation platform that uses AI to answer questions and automate repetitive tasks. The Total Expert integration allows users to perform various functions from Total Expert, like search contacts, create a contact, add a note, and more, through chat or text.
By activating Total Expert skills in Capacity, customers can retrieve and update data in Total Expert from a variety of messaging apps including MS Teams and Slack
Data from Total Expert can be incorporated in Capacity workflows, guided conversations, and analytics.
The Capacity platform is SOC2 compliant and meets industry data privacy standards.
