Support Automation

by Capacity

Type: Helpdesk

Industry: Mortgage , Banking / CU , Insurance


Capacity is a support automation platform that uses AI to answer questions and automate repetitive tasks. The Total Expert integration allows users to perform various functions from Total Expert, like search contacts, create a contact, add a note, and more, through chat or text.


Features and Benefits

  • By activating Total Expert skills in Capacity, customers can retrieve and update data in Total Expert from a variety of messaging apps including MS Teams and Slack
  • Data from Total Expert can be incorporated in Capacity workflows, guided conversations, and analytics.
  • The Capacity platform is SOC2 compliant and meets industry data privacy standards.