Birdeye

by Birdeye

Type: Experience Management Platform

Industry: Mortgage , Banking / CU , Insurance

Overview

Birdeye is the top-rated reputation, social media, and customer experience platform for local brands (as reported by G2). Powered by AI and Total Expert’s native integration, effortlessly scale growth throughout the customer journey.
 
Over 150,000 businesses and financial institutions use Birdeye’s all-in-one platform to improve online reputation, rank higher in local search, manage social media, engage across digital channels, and gain customer experience insights to grow sales and thrive.


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Features and Benefits

  • Generate automated survey and review requests directly from the Total Expert platform based on triggers best suited for your use case.
  • Birdeye will write-back customer survey data, review responses, and Birdeye's proprietary customer experience scores directly into the Total Expert platform.
  • Access the most comprehensive all-one-platform to help you create a unified customer experience and do away with multiple point solutions.

1600 Utica Ave S. Suite 800
Minneapolis, MN 55416

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Total Expert is the purpose-built customer engagement platform trusted by more than 200 financial services organizations. Total Expert unifies data, marketing, sales, and compliance solutions to deliver the perfect customer journey across every financial milestone—in any market. Total Expert turns customer insights into actions that increase loyalty and drive growth for modern banks, lenders, credit unions, and insurance companies. Total Expert is now available for purchase on the AWS Marketplace and Salesforce AppExchange.