by Birdeye

Type: Experience Management Platform

Industry: Mortgage , Banking / CU , Insurance


Birdeye is the top-rated reputation, social media, and customer experience platform for local brands (as reported by G2). Powered by AI and Total Expert’s native integration, effortlessly scale growth throughout the customer journey.
Over 150,000 businesses and financial institutions use Birdeye’s all-in-one platform to improve online reputation, rank higher in local search, manage social media, engage across digital channels, and gain customer experience insights to grow sales and thrive.


Features and Benefits

  • Generate automated survey and review requests directly from the Total Expert platform based on triggers best suited for your use case.
  • Birdeye will write-back customer survey data, review responses, and Birdeye's proprietary customer experience scores directly into the Total Expert platform.
  • Access the most comprehensive all-one-platform to help you create a unified customer experience and do away with multiple point solutions.